Help without guesswork
PhoneLytix support.
Start with the exact connection or safety status shown by the desktop app. It is designed to tell you what needs attention.
Why is my Android phone unauthorized?
Android requires the user to enable USB debugging and approve that workstation’s RSA fingerprint. PhoneLytix never bypasses this prompt.
Why does an iPhone require attention?
The device may need trust approval, activation or a manual Setup Assistant step. PhoneLytix preserves Apple Account, Activation Lock and Remote Management protections.
Does a completed test mean ready for sale?
No. PhoneLytix keeps erase-before-sale and verified clean-state requirements separate from diagnostic completion.
Is automatic Android QR setup available?
Not yet. It remains disabled pending Google policy approval, Android Enterprise setup and secure backend configuration.